Terms of service

TERMS OF SERVICE
**Last Updated: June 1, 2026**
Please read these Terms of Service (the “Terms”) carefully before using the services provided by DLÚXE (“we,” “us,” or “our”). By placing a custom order, submitting artwork, using our website, or utilizing any of our services, you agree to be bound by these Terms and our Refund and Return Policy.

1. ACCEPTANCE OF TERMS
These Terms constitute a legally binding agreement between you and DLÚXE. If you do not agree to all these Terms, you may not access or use our services.
2. CUSTOM APPAREL ORDERS AND AGREEMENT
2.1 Order Process
All custom orders begin with the submission of design concepts, specifications, and the payment of a non-refundable deposit. Final production will only commence after you have provided formal, written approval of the final digital proof, including all design, placement, size, color, and quantity details.
2.2 Pricing and Quotes
All price quotes provided by us are based on the information and artwork provided at the time of the quote. If there are changes to the design, garment type, size breakdown, or quantity after the quote is issued, the price is subject to recalculation and acceptance by the customer before production begins.
2.3 Refund and Return Policy Reference
All cancellations, refunds, and returns are strictly governed by our separate Refund and Return Policy. By agreeing to these Terms, you acknowledge and accept the terms of that policy, including:
 * The requirement for a non-refundable deposit on all custom orders.
 * The 50% cancellation fee on the total order value for cancellations made after material procurement or design approval.
 * The classification of all custom, made-to-order items as final sale and non-returnable.
3. INTELLECTUAL PROPERTY AND ARTWORK
3.1 Customer Responsibility for Artwork
You warrant that you have the legal right, license, or permission to use any artwork, logo, design, or text ("Customer Content") submitted to DLÚXE for reproduction on your custom apparel.
3.2 Indemnification for Infringement
You agree to indemnify, defend, and hold harmless DLÚXE from all claims, liabilities, costs, and expenses (including legal fees) arising from any claim that the Customer Content infringes upon the intellectual property rights of any third party. You assume all responsibility for the legality of the Customer Content.
3.3 Right to Refuse Service
We reserve the right to refuse to produce any design or image that we deem, at our sole discretion, to be infringing, libelous, defamatory, obscene, hateful, or otherwise inappropriate or illegal.
3.4 Ownership of Production Files
While you retain ownership of your original Customer Content, DLÚXE retains ownership of the specific production files (e.g., screen films, embroidery files, digital print files, and internal design proofs) created by us for the purpose of fulfilling your order. We reserve the right to display images of your finished apparel for promotional and marketing purposes, unless you explicitly request confidentiality in writing prior to placing your order.
4. LIMITATION OF LIABILITY AND DISCLAIMERS
4.1 Color Matching
While we strive for color accuracy, we cannot guarantee a perfect match to colors viewed on a digital screen, as monitor calibrations vary. We are not responsible for color discrepancies between digital mock-ups and the final printed product.
4.2 Limitation of Damages
In no event shall DLÚXE be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, transmitted, or otherwise made available via the service.
4.3 Maximum Liability
Our total liability to you for any claim arising out of or relating to these Terms or the services provided shall not exceed the total amount paid by you to DLÚXE for the specific custom order that gave rise to the claim.
5. GOVERNING LAW AND DISPUTE RESOLUTION
5.1 Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions.
5.2 Mandatory Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be finally settled by binding arbitration in Butler County, OH in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted on an individual basis, and there shall be no class action arbitration.
6. MODIFICATIONS TO TERMS
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by updating the "Last Updated" date at the top of these Terms. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
7. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at missd@dluxecustomapparel.com.